Introduction

Deductions Management System

Deductions Management System is a cloud-based solution of the High Radius Receivables OnDemand suite that enables a proactive deduction management operation. It helps streamline deduction processing, shorten the resolution cycle time, reduce processing costs, and increase recovery rates on invalid deductions.

Key Features:

  • Deduction Resolution Workflows ensure consistent processing and enable automated cross-departmental collaboration and resolution.

  • Trade Promotion Settlement provides a centralized system to maintain, match, and resolve deduction line items (SKU-level) against trade promotions.

  • POD & Claims Automation Engine aggregates and collects information such as proofs of delivery (PODs) from carrier websites and claims/debit memos/deal sheets from customer portals, websites, and emails. This module is covered in a separate user manual. For more information, refer to HighRadius Claims & POD Automation User Manual.

  • Correspondence Automation generates and distributes denial correspondence to customers based on account and deduction status and attaches supporting documentation as per individual customer requirements.

Process Overview

The solution provides automation engine to capture deduction data from customers and supply the information required for resolution.

Backup documentation, such as Claims, Proofs of Delivery (PODs), Bills of Lading (BOLs), are captured automatically and linked to the corresponding deductions to reduce manual research. Corresponding trade promotions are also identified and suggested for settlement.

The workflow engine facilitates effective one platform collaboration and automated approvals, thus aiding the analyst in conducting faster deduction research. The automated communication engine fast-tracks the communication process that includes communicating to the customer on various occasions like denial claims or request backups etc. In the end, the user can execute the resolution process on a deduction using various resolution processes available within the solution. 

The system application comprises:

  • Deductions Management
    • Pre-deduction creation
    • Deduction creation
    • Merging of Pre-deduction to Deduction
    • Deduction Workflow
    • Linking Trade Promotion to Deduction
    • Correspondence and Email Inbox
    • Resolutions
  • Trade Promotions Management
    • Commitments
    • Promotions
    • Funds
  • Home
  • Invoice
  • Job
  • Reports
  • Administration features

Architecture Diagram